PRIVACY POLICY

The protection of your personal data is our priority. This Privacy Policy explains what data we collect, how we use it and what your rights are, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019.

This Policy applies to the use of the website www.torgoscnc.gr and our online activities. It does not apply to information collected offline or through other channels.

DATA CONTROLLER

The controller of your data is:
TZOUFRAS MICHAIL
Address: Pitsoulaki 11, 71307, Heraklion, Greece
VAT No.: 130793102 – Tax Office: Heraklion
Email: info@torgoscnc.gr
Telephone: +30 2810 237502

CONSENT

By using our website, you consent to this Privacy Policy and agree to its terms.

INFORMATION WE COLLECT

We collect personal data that you provide to us yourself, as well as data generated automatically from the use of the website.

Data you provide to us:
– When you create an account or place an order: full name, address, email address, telephone number, billing/shipping details and, where required, company name and VAT number.
– When you contact us: your full name, your email, the content of the message and any attachments.

Data collected automatically:
– IP address, browser type, internet service provider, date and time of visit, pages visited. This data is used for statistical purposes and to improve the website and is not linked to information that personally identifies you.

HOW WE USE YOUR INFORMATION

We use your data for the following purposes:
– Executing and managing your orders and transactions.
– Operating, maintaining and improving our website.
– Communicating with you regarding your orders and customer service.
– Sending informational or promotional messages, provided you have given your consent.
– Complying with legal and tax obligations.
– Preventing and detecting fraud.

LEGAL BASIS FOR PROCESSING

We process your data on the basis of: performance of a contract (orders), your consent (newsletter, cookies), compliance with a legal obligation (tax documents) and our legitimate interest (security, service improvement).

RECIPIENTS OF THE DATA

Your data may be disclosed to third-party processors, solely to the extent required: courier companies for the delivery of orders, payment service providers, our website hosting company and our accountant. All are bound by confidentiality obligations.

RETENTION PERIOD

We retain your data for as long as is necessary for the purposes for which it was collected. Order data and tax documents are retained for as long as required by tax legislation. Account data is retained until you request its deletion.

COOKIES

Like most websites, www.torgoscnc.gr uses cookies to store information, such as your preferences and the pages you have visited, in order to improve your experience. Non-essential cookies are installed only with your consent. You may manage or disable cookies through your browser settings.

YOUR RIGHTS (GDPR)

Under the GDPR, you have the following rights:
– Right of access: to request a copy of your personal data. The first copy is provided free of charge.
– Right to rectification of inaccurate or incomplete data.
– Right to erasure (“right to be forgotten”), subject to conditions.
– Right to restriction of processing, subject to conditions.
– Right to object to processing, subject to conditions.
– Right to data portability.
– Right to withdraw your consent at any time.

To exercise any of the above rights, contact us at info@torgoscnc.gr. We will respond within one (1) month, with the possibility of extension for complex requests.

RIGHT TO LODGE A COMPLAINT

If you believe that the processing of your data infringes the law, you have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

PROTECTION OF MINORS

Our website is not directed at minors and we do not knowingly collect personal data from children under 15 years of age without the consent of a parent or guardian. If you become aware that a minor has provided us with data, please contact us at info@torgoscnc.gr and we will delete it immediately.

CHANGES TO THE PRIVACY POLICY

We may update this Policy from time to time. Any change will be published on this page with an updated date.

Last updated: 13 June 2026

For any questions regarding our Privacy Policy, please contact us at info@torgoscnc.gr.